Culture

Our working culture is based on a commitment to public service, independence, quality, learning and respect for the individual. Our leaders and our staff are committed to improving better services for the public and we are proud of our reputation for robust, independent, evidence-based work.

We value good quality, and this underpins everything we do, from our operating systems to the presentation of our reports and publications. It governs the way we greet visitors at reception through to how we communicate with our employees and candidates.

Internally and externally we apply the same concept of customer service - with the emphasis on getting it right first time. This demands the flexibility to meet changing needs and expectations and the drive to constantly develop new services and approaches.

That is why innovation is so important. We've created an environment where everyone has the freedom to express his or her ideas. It's an approach that encourages people to achieve their full potential. Add our commitment to staff development at every level and you have a formula for success and fulfilment.

We value difference, and treat staff and customers with dignity and respect. We work in teams to deliver the best we can for the public.

The Commission's commitment to diversity ensures that the skills and qualities of all its employees are utilised in full. Conditions or requirements for recruitment, employment and promotion are related to ability and performance and we encourage applicants from all sections of the community.

Download a copy of our Values and Expectations document (PDF, 279KB)