Mission & values
Users of public services are becoming more demanding, and rightly so. They expect improving standards of service and value for money along with more choice and flexibility. Wherever in the country they happen to live. It's our role to make sure this happens while also working hard to provide choice and value for money in our own work.
Our mission
Our mission is to be a driving force in the improvement of public services. We promote good practice and help those responsible for public services to achieve better results for people, with a focus on those who need public services most, because we firmly believe everybody counts.
Our values
Our values underpin all that we do:
- promoting the delivery of high-quality public services;
- achieving excellence and value for money in our own work;
- maintaining our independence and commitment to a robust evidence base;
- supporting local democracy and public;
- acting with openness and honesty, both externally and internally;
- valuing diversity, celebrating individuality and treating people fairly and being a good employer.
Value for money and proper use of public money continue to be the foundations for all that we do and this differentiates the Commission from other regulators. These are more important than ever at a time of high investment in public services and when delivering real improvement is essential. The Commission is also unique in working across a wide range of local bodies, which gives us the ability to look at services as the public see them. Our priorities reflect this broad remit and will be applied appropriately to meet local needs. The weight of these priorities will be different in each sector and may vary over time to reflect changing circumstances.
Our priorities, endorsed by consultation feedback from a wide range of stakeholders, are:
- audit: assuring value for money and stewardship;
- performance assessment: measuring effectiveness;
- improvement tools: providing challenge and supporting change;
- focusing on service users and diverse communities;
- improving organisational governance and capacity; and minimising the burden of regulation.
